For municipalities and public-service teams
A better front door for the city you serve.
Help residents find answers and take the next step, while giving your teams more room for complex cases. Conversational AI, approved city knowledge, and governed workflows in one approachable experience.
Designed around your community, not a generic chatbot.
Start with one problem residents genuinely face. Select the relevant services, define human review, and evaluate what actually improves. PollyCity supports your service teams and keeps public accountability with the city.
Accessible city information
Offer clear, multilingual pathways to approved city information.
Always-available first response
Assist with routine navigation outside office hours, where appropriate.
Connected service journeys
Guide residents to authorized forms, appointments, and caseworker handoffs.
Measurable improvement
Track service-navigation outcomes, quality, accessibility, and satisfaction.
A practical deployment model.
Discover
Agree on the service problem, residents affected, baseline, and safeguards.
Design
Curate approved content, configure language and accessibility needs, define handoffs.
Pilot
Launch controlled workflows with city oversight and documented testing.
Learn
Evaluate accuracy, completed tasks, inclusion, escalation, and staff feedback.
Improve
Expand only after agreed thresholds are met and operations are funded.
Built to fit the systems you already use.
Potential connections include knowledge bases, case management, appointment scheduling, municipal websites, and contact-center tools, subject to city authorization and data-sharing approvals.
- Human-in-the-loop workflows
- Role-based access
- Auditability
- Privacy-conscious design
- Open standards
Start small. Prove what works.
Suggested pilot: one lead department, two to three resident journeys, agreed thresholds, and a measurable evaluation.
- Quality of answers
- Successful referral to official services
- Task completion
- Time to find next step
- Resident satisfaction
- Accessibility parity
Illustrative metrics, not outcomes already achieved.
Clear boundaries create public trust.
City employees retain responsibility for official determinations. Residents are told they are talking to AI. Sensitive information is minimized and protected under the city's requirements. Difficult cases move to human support. No service is shown as live before the city approves it.
Let's build with your city.
We're exploring partnerships focused on underserved communities and measurable improvements in access to services. Share a problem your city wants to solve.
Is PollyCity a city-government product or department?
No. PollyCity is a proposed AI public-service initiative developed by Polly X, Inc., intended for authorized deployment with municipal partners.
Do residents have to use an AI assistant?
No. The design preserves conventional navigation and pathways to human support.
Can PollyCity approve benefits or issue permits?
No. Official decisions belong to authorized government systems and personnel.
Can the assistant use our existing information?
Subject to approved data access, content governance, technical feasibility, and municipal authorization.
Can our city pilot one service first?
Yes. That is the recommended starting point.
Is there a live city deployment today?
We are currently exploring municipal pilot partnerships.